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Amazon’s first color Kindle, the Kindle Colorsoft, is facing a rough start due to a yellow band display issue, leading to many users returning their devices. Fresh shipments of the Colorsoft have been halted, and Amazon has yet to provide a timeline for a fix, leaving many customers without a Kindle for the time being.
Key Issues:
1. Yellow Band Display Issue: Affects some Colorsoft units, possibly a specific lot.
2. Trade-in Pricing Problems:
• Buyers who used a 20% trade-in discount only get refunds for the price they paid.
• Since the discount is no longer available, replacements will cost more unless Amazon intervenes.
Options for Affected Buyers:
1. Wait 3–5 weeks for replacement Colorsoft devices.
2. Purchase another Kindle (e.g., 2024 Kindle Paperwhite or Kindle Basic) using their refund.
3. Contact Amazon customer service to apply the 20% discount even without a device to trade in.
Amazon’s response to the situation includes offering the 20% discount retroactively to affected customers, though frustration remains due to the delays and temporary unavailability of Colorsoft replacements.
Read more on Good e-Reader:
Amazon Offering 20% Discount For Colorsoft Returnees When Buying Another Kindle - Good e-Reader
Things surely can't be considered ideal for Amazon's first color Kindle, the Kindle Colorsoft. The yellow band issue has forced many to return their devices and this, as Wired reported, has led to a rather unpleasant scenario for many as they are left without a Kindle at the moment. To make...
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