How do I contact Kobo customer service for a refund?

[LucyPage]

I recently bought an audiobook from Kobo, thinking it was an eBook, but it’s not compatible with my device. I need a refund, but trying to deal with their chatbot has been frustrating and unhelpful.

Does anyone know how to reach their customer service directly without dealing with the bot?

 

[JacobLitman]

I recently bought an audiobook from Kobo, thinking it was an eBook, but it’s not compatible with my device. I need a refund, but trying to deal with their chatbot has been frustrating and unhelpful.

Does anyone know how to reach their customer service directly without dealing with the bot?

Hey Lucy, you can contact Kobo support directly through their help center by selecting "Contact Us" at the bottom of the page. You’ll be able to chat with an agent or email them for a refund.